notNeutral PICO

Free shipping on orders over $75 in Canada and $100 in the U.S.A. Tariff Update for orders to the U.S.A.

Free Standard Shipping & U.S. Tariff Info

We ship all orders from our 30,000 sq ft warehouse in Calgary, Canada, where our in-house team works closely across departments to ensure accuracy, efficiency, and high-quality packaging. We don’t use third-party logistics (3PL) companies because we believe in delivering the best possible experience when shipping your sweet coffee gear.

For orders within Canada under $75, a flat shipping rate of $10 applies. For orders shipping to the U.S. under $100, we charge a flat rate of $12.

For our U.S. Customers

Reduced Tariffs on Chinese Goods: Following a new agreement between the U.S. and China, tariffs on Chinese imports have been significantly reduced. Previously, tariffs were as high as 145%, but they have now been lowered to 30% for a 90-day period starting May 14, 2025. These new tariff numbers are in addition to any existing duty rates that were applicable on imports and vary from product to product.

De Minimis Rule Changes: The U.S. has eliminated the duty-free exemption for shipments under $800 from China and Hong Kong. These low-value imports are now fully subject to customs duties.

Tariffs on Canadian Goods: A 25% tariff now applies to most goods originating from Canada. However, the de minimis rule still applies for Canadian goods.

Shipping Tariffs and Duties

notNeutral PICO

PICO is notNeutral's line of terracotta ceramic cafeware. The collection is named after Pico Boulevard, the iconic thoroughfare that runs from the Pacific Ocean to downtown Los Angeles, through many of that city's distinct neighbourhoods and vibrant culinary destinations.

From the glazed lip for the perfect sip and the tulip shape to keep beverage temperatures stable, to the oft-forgotten spoon that nestles perfectly in the saucer and rests intuitively in hand, every detail in the collection was meticulously designed to make PICO a treasured part of your coffee or tea ritual.