Returns, Warranties, Exchanges & Shipping Discrepancies

Returns

Our Return Policy:

  • Any item you're not completely satisfied with can be returned open and used up to 30 days after you receive it.
  • Any item can be returned unopened and unused within 12 months of the original order date. If your items have been opened, we might still be able to take them back, but a re-stocking fee will apply.

To start the return process, please head to our self-serve return portal here.

Enter your order number and one of the requested identifiers into the return portal. It will be in your order confirmation email from Eight Ounce

If you're having issues with the portal, please email us hello@eightouncecoffee.ca and we'll be happy to help!

The cost of the item, minus initial shipping costs will be refunded (if you did not qualify for free shipping). We'd like to say "no questions asked", but we'll probably ask out of curiosity and so we can continually improve our product lines! If you would like to return something that doesn't meet either the 1 year or the 30 day requirement, send us an email and we'll do our best to help you out. Please note that unless covered under warranty all Masks, Gift Cards, Yard Sale items and food items (such as coffee, tea and oat milk) are FINAL SALE.

We appreciate you sending back as much of the original packaging as possible. We also ask that you package your return items well so that they are not damaged during the journey. We cannot refund items which were not packaged well enough to survive the trip. We also reserve the right to assess and charge a restocking fee if the product is dirty, wet or missing any parts or if the return is past the 30-day return window. Yard sale items may also be subject to a restocking fee if the return is not covered by warranty. 

Once we receive your returned item, we will inspect it to verify any damage and will refund the amount via your original method of payment.

Please note that return shipping costs are the responsibility of the customer. Return shipping labels can be provided upon request, with the cost deducted from your final refund total. If your order is being returned for a defect that affects usability, return shipping will be covered.

Any order marked as "refused" or "return to sender" will have any return shipping costs deducted from the eligible refund. 

Gift Returns & Exchanges
So you received a gift purchased from us and it isn't exactly what you wanted or maybe you have friends and family that know you super well and you received duplicates! Regardless of the reason, we are happy to give you a hand.
To process a return or exchange, we'll need the order number or the name of the person who purchased the gift, so we can find the order number within their purchase history. Refunds can only be issued to the person who made the purchase. As the recipient, you can either exchange the item in person at our showroom, or you can reach out to us at hello@eightouncecoffee.ca to receive an RMA number and ship the item back to us to receive the purchase value on a gift card. Gift cards can be used in person or online. Please note that gift returns and exchanges are subject to our standard Returns Policy above.

 

Warranties

All of our products are covered under individual manufacturer warranties, along with our Eight Ounce 1-year limited warranty (effective from the consumer date of purchase).

If a product you’ve purchased from us or one of our authorized resellers stops working due to a manufacturer defect, please let us know as soon as possible by sending an email to , and we will work with you to determine your warranty coverage. Please include a copy of your original sales receipt/proof of purchase as it will be required to make a warranty claim.

If you have purchased a Yard Sale item, the warranty policy can be found here.

Warranty claims do not include:

  • Any defect arising from the misuse of the product. This includes but is not limited to negligence, lack of descaling, damage as a result of a drop or fall,  or failure to follow product instructions
  • Normal wear and tear (ie. scratches, dents and wearing out of replaceable parts)
  • Natural variations in the colour of wooden items (ie. handles, lids, collars or bases)
  • Any glass, plastic, or ceramic items or parts–outside of damage during transit or manufacturing error.
  • Any items purchased from Amazon, eBay, or other third party e-commerce websites.

 

Exchanges

If you change your mind or realize that you've ordered the wrong product after it's shipped, we'll happily accept a return (see first section, above). From this point, you're free to place a new order for the desired product either immediately, or once you receive your refund - it's up to you!

 

Shipping Discrepancies

We have a three-step process to ensure accuracy of all orders that ship from our warehouse, and use recycled packing paper and compostable packing peanuts so that your order arrives safely. If you are unfortunate enough to discover a mistake or a damaged item in your order, please inform us within 7 days of receiving your order by sending an email to hello@eightouncecoffee.ca, so we can rectify this for you asap.

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